Terms & conditions

Amaella.com is a site operated by AMELLA LIMITED, registered in England and Wales under company number 9793603 and with our registered office at Future Business Centre King’s Hedges Road CB4 2HY Cambridge United Kingdom.

 

These terms and conditions apply to all transactions on this site and to all contracts entered into by AMAELLA LIMITED. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by AMAELLA Ltd. AMAELLA Ltd has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at the Privacy Policy section below. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

 

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and AMAELLA Ltd. will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

 

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of AMAELLA Ltd. or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by AMAELLA Ltd and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with AMAELLA Ltd you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. AMAELLA Ltd retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be AMAELLA Ltd or may in some cases be a third party. Where a contract is made with a third party AMAELLA Ltd is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

 

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

 

Delivery

We will aim to dispatch the goods ordered by you as soon as possible after your order has been accepted by us to the postal address you have given in your order. However, we cannot guarantee an exact delivery date and your goods may take longer to be dispatched if the goods you have ordered are not in stock at the time of placing your order or they are to be dispatched to an address outside of the UK.  If no date is specified for delivery of the Goods, delivery shall be within a reasonable time. Subject to the other provisions of these Terms & Conditions, the Company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the Goods nor will any delay entitle the Buyer to terminate or rescind the Contract unless the delay exceeds 60 days.
Postal charges payable for goods dispatched in the UK will be notified to you in Confirmation of Order.
Deliveries outside of the UK may be subject to import taxes and additional charges for which you are solely responsible. Please note that we have no control over these charges and cannot predict their amount.
Title of the goods shall pass to you at the time payment for the goods is received by us in full. Risk in any product ordered will pass to you upon dispatch of your order.

If you cancel before the delivery of any goods your money will be refunded and the goods will not be delivered.

Additionally, AmaElla offers a free delivery for orders within Europe that are valued £100 and over.

 

Refunds and exchanges

We will offer a refund or exchange on an unworn, undamaged item within 14 days of it being received by you for UK deliveries and 30 days for international deliveries. For hygiene purposes, no refunds or exchange can be accepted on briefs. Refunds will be made to the credit or debit card used to purchase the item(s) in accordance with these terms and conditions.
If an item is faulty, we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us (this does not affect your statutory rights).
If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when returning the item to us and when purchasing the item.
Items purchased online can be returned via post to the following address: AmaElla Future Business Centre King’s Hedge Road CB4 2HY Cambridge. If you are returning goods please take them to your local post office and send them recorded delivery to the above address. If the goods returned are faulty we will of course refund the postage incurred in returning these items to us.
Before returning any product, please email [email protected] indicating in your email the reason why the goods are being returned. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse. All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

 

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

 

Payment

Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The money received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the money paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

 

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law AMAELLA Ltd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect AMAELLA Ltd’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

 

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

 

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with AMAELLA Ltd and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to AMAELLA Ltd.

 

Indemnity

You agree to indemnify, defend and hold harmless AMAELLA Ltd its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

 

Variation

AMAELLA Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

 

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

 

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

 

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

 

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and AMAELLA Ltd . Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of AMAELLA Ltd.

 

Privacy Policy

This Privacy Policy has been last modified on April 2017.

AmaElla takes your privacy very seriously. Please read this Privacy Policy to learn more about what personal information we collect across our web and mobile sites (Sites), how and when it is collected, what we use it for now and how we will use it in the future and also details of the circumstances in which we might disclose it to third parties.

About AmaElla and this privacy statement

AmaElla Limited is a company incorporated and registered in England and Wales with company number 9793603 (referred to in this statement as “we,”us” and “our”).

Your data will be held and managed by AmaElla limited. We will at all times seek to comply with the requirement of the UK Data Protection Act, 1998 (the “Act”) and any applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processes fairly and lawfully.

When you register for an account with us, place an order, interact with our digital content on your computer or mobile device, request an in-store service or send us an enquiry, we will collect certain personal information from you. When you place an order on this website, we will ask you to input and will collect Personal Information from you such as your name, email address, telephone number, delivery address, credit card or other payment information, billing address, and a password.

We treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). Our data collection and storage fully complies with UK and EU data protection legislation (such as the Telecommunications (Data Protection and Privacy) Regulations 1999 and the Directive on Privacy and Electronic Communications 2002). If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may also collect user information about where you are on the Internet (e.g. the URL you came from, IP address, domain types such as .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website. We may collect this information even if you do not buy from us.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information we are entitled do so.

If you phone our contact centre, in the interests of maintaining our high standards of service, and to assist in the training of new operators, we occasionally listen in to and sometimes record, incoming calls.

 

Use of information

We use your personal information and user information only for the following purposes:

  • Processing your orders
  • For statistical purposes to improve this Website and its services to you
  • To serve website content to you
  • To administer this website
  • If you consent, to notify you of products or special offers that may be of interest to you.

 

Mailing preferences

When you create a shopping account while ordering online you will be given the option to receive information from AmaElla by e-mail, about products, promotions or special offers which we feel may be of interest to you.
If you would like us to, we may from time to time pass on your name to other companies whose products we think may be of interest to you. We will assume that you do not want us to share your name with other companies unless you ask us to, so please check the relevant box if you would like to receive communications from other companies.

You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line. You can also manage your subscriptions to our mailings in Your Account/Change Mailing preferences.

 

Cookies

A cookie is a small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer.
We use session cookies to keep track of your current shopping session to personalize your experience and to store items you have added to your shopping bag. If you do not accept session cookies you will not be able to use this Website.
When you close your browser, our cookie will be deleted from your computer.

 

Competitions

These standard terms and conditions are subject to any other terms and conditions provided to you or to which you are referred at the time of entering the competition.

  • Competition details form part of these terms and conditions.
  • Check the competition guidelines to learn about the entry requirements for the various competitions. Company employees (and their families) of AmaElla Ltd., suppliers of the prizes and any other companies associated with the competitions are not permitted to enter.
  • The entrant(s) must be aged 18 or over. Proof of identity and age may be required.
  • Use of a false name or address will result in disqualification.
  • Entries that are incomplete, illegible, indecipherable, or inaudible (if made by phone) will not be valid and deemed void.
  • All entries must be made directly by the person entering the competition.
  • Entries made online using methods generated by a script, macro or the use of automated devices will be void.
  • No responsibility can be accepted for entries lost, damaged or delayed in the post, or due to computer error in transit.
  • The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered.
  • The winner(s) is (are) responsible for expenses and arrangements not specifically included in the prizes, including any necessary travel documents, passports and visas.
  • Prizes are subject to availability and the prize suppliers’ terms and conditions.
  • The promoters reserve the right to amend or alter the terms of competitions at any time and reject entries from entrants not entering into the spirit of the competition.
  • The winner(s) agree(s) to the use of their name, photograph and disclosure of county of residence and will co-operate with any other reasonable requests by AmaElla Ltd. relating to any post-winning publicity.
  • Unless stated otherwise all postal entries must be made on the relevant coupon or form.
  • Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated within the promotional material.
  • Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged the Promoter reserves the right to offer the prize to the runner(s)-up selected by the same judges.
  • Confirmation of the prize will be made in writing to the winner(s).
  • Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.
  • Where applicable, the decision of the judges is final based on the criteria set out in the promotion and no correspondence will be entered into over this decision.
  • Competitions may be modified or withdrawn at any time.
  • The provider of the prize is specified within the promotional material.
  • The Promoter is AmaElla Limited, Future Business Centre, King’s Hedges Road, Cambridge, CB4 2HY, United Kingdom.
  • In the event of a discrepancy between these standard terms and conditions and the details in the promotional material (or any other terms and conditions provided/referred to at the time of entry), the details of the promotional material (and any other terms and conditions provided/referred to at the time of entry) shall prevail.

 

SECURE ONLINE ORDERING

You may be concerned about the privacy and confidentiality of personal information, including credit card and billing address information. AmaElla has taken many precautions to ensure that this information is safe and secure.

For the most part, people who access our site will be simply viewing materials we’ve prepared and made accessible to everyone and there is no need therefore for these pages to be protected by either encryption or password (secure). There are two exceptions to this, namely the Your Account area and the Checkout area.

 

Your account

Once you have registered with us, your online account information is protected by a password chosen by you. Access to that online account requires your username and password. While no data transmission over the Internet can be 100% secure, upon receiving your transmission, we will make all reasonable efforts to ensure its security on our servers. It is then down to you to maintain the secrecy of your username and password and/or account information and we therefore recommend that you do not disclose this information to any other person.

 

Checkout

All transactions processed by AmaElla are protected using technology called Secure Sockets Layer (SSL), which is the industry standard security protocol that the AmaElla site uses to communicate with secure browsers such as Internet Explorer and Netscape. If your browser is capable of SSL, your sensitive information will automatically be encrypted before being sent over the Internet. (You don’t however have to know in advance whether your browser does support secure transactions- if it doesn’t you will not be able to complete the checkout process and the transaction will be cancelled automatically). All SSL capable browsers have a symbol (either a closed lock or a key) which indicates secure mode. In addition, you will be able to tell when you are in a secure area by the URL appearing in the address bar, which will change from HTTP to HTTPS.

Your payment details are held in an encrypted format until we process your order. All orders are processed on computers that are not connected to the Internet.

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