WE ANSWER YOUR QUESTIONS ABOUT ‘LINGERIE MADE ON DEMAND’
WHEN IS MY PRE-ORDER CONFIRMED?
We pool your pre-order with those of other customers, and only produce batches when enough items have been pre-ordered. As soon as we get enough pre-orders of the model you selected, you’ll receive a confirmation from us. We send updates every two weeks.
HOW LONG DOES IT TAKE?
You have to wait a little longer to receive your lingerie, but when it arrives, wear it with total peace of mind you have done your bit to prevent waste.
You should receive your lingerie within 12 weeks of pre-order confirmation.
WHAT HAPPENS IF MY PRE-ORDER IS NOT CONFIRMED?
In the unlikely event we do not get enough pre-orders of your model, we contact you to either choose another piece or get a refund.
CAN I CANCEL MY PRE-ORDER?
As long as your pre-order is not confirmed, you can cancel it.
CAN I EXCHANGE MY LINGERIE?
Don’t worry – you can return or exchange within 14 days of receipt. Items must be unworn and in the original packaging.
CAN I HELP? Yes!!!
You can lobby your friends to pre-order the same colour, to ensure critical mass for production. The more people involved in the Slow Lingerie movement, the more impact we can make.
I HAVE MORE QUESTIONS?
We would love to help you. Please send us a message at [email protected]
THANK YOU for your support of slow fashion: for people, for planet, for your health!