Returns and exchanges

Hi! If you are visiting this page you are probably curious about returns & exchanges. We understand that you may be feeling like returns & exchanges are a hustle but we hope that this page can help you restore your belief in the simplicity of the process. First things first. Drop us a quick email before returning any product. You can email [email protected]. Please indicate in your email the reason why the goods are being returned.

Below you can see a few simple points to help you better understand what you need to do, depending on your circumstances. If you are unsure about anything, don’t be afraid to email us on [email protected].

  1. You changed your mind? That’s okay, there is a way.

We do understand that sometimes you end up changing your mind. We hope we can make the return process as simple as possibly. We will offer a refund on any unworn, undamaged item within 14 days of the package being delivered, UK deliveries, and 30 days for international deliveries. Importantly, we must inform you that sadly we can’t offer refunds on briefs because of hygiene reasons.

All refunds will be made to the credit or debit card used to purchase the item(s) in accordance with the Terms & Conditions*. All returned goods must be accompanied with a delivery note (which comes with the delivery of your goods), with completed details on the reverse.

  1. Your item arrived damaged & incorrect? Oops.

We apologise for any delay this may have caused you! To ensure that this little misstep won’t cost you any extra we will include the postage that you were charged when purchasing the item as well as the postage you paid when returning the item to us, along with your refund. We hope that when your new/correct item arrives, the wait will no longer seem like an inconvenience.

  1. Wrong size? Exchange it stress free.

It happens. We will offer an exchange on any unworn, undamaged item within 14 days of the package being delivered, UK deliveries, and 30 days for international deliveries. Importantly, we must inform you that sadly we can’t offer exchanges on briefs because of hygiene reasons. Please remember that you will be fully liable for the postage paid when returning the item to us. All returned goods must be accompanied with a delivery note (which comes with the delivery of your goods), with completed details on the reverse.

  1. What’s the return address?

Items purchased online can be returned via post to the following address:

AmaElla, Future Business Centre, King’s Hedge Road, CB4 2HY Cambridge, United Kingdom

If you are returning goods please take them to your local post office and send them recorded delivery to the above address (this is to ensure that it doesn’t get lost, since we are unable to refund goods which are lost in the post). If the goods returned are faulty we will of course refund the postage incurred in returning these items to us!

Thank you!

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