Returns and exchanges

We will offer a refund or exchange on an unworn, undamaged item within 14 days of it being received by you for UK deliveries and 30 days for international deliveries.

For hygiene purposes, no refunds or exchange can be accepted on briefs. Refunds will be made to the credit or debit card used to purchase the item(s) in accordance with these terms and conditions.

If an item is faulty, we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us (this does not affect your statutory rights).

If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when returning the item to us and when purchasing the item.

Items purchased online can be returned via post to the following address:

AmaElla, Future Business Centre, King’s Hedge Road, CB4 2HY Cambridge, United Kingdom

If you are returning goods please take them to your local post office and send them recorded delivery to the above address. If the goods returned are faulty we will of course refund the postage incurred in returning these items to us.

Before returning any product, please email [email protected] indicating in your email the reason why the goods are being returned. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse.

All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

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